Privacy policy

Last updated: June 11, 2025

This Privacy Policy describes how DeskZen ("we", "us", or "our") collects, uses, and discloses your personal information when you use deskzen.com.au (the "Site") and related services (the "Services").

By using our Site, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

📌 Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or services. We will update the “Last updated” date above and post any changes to this page.

🔍 Information We Collect

Personal Information You Provide

We may collect:

  • Contact details (name, email, phone, address)

  • Order details (billing/shipping info, payment confirmation)

  • Account information (username, password)

  • Customer service communications

Usage Data (Automatically Collected)

We may collect:

  • Device and browser type

  • IP address

  • Interaction data (pages visited, time on site)

  • Cookies and tracking technologies (see “Cookies” below)

Information from Third Parties

We may also collect data from:

  • Shopify (our website platform)

  • Payment processors

  • Marketing and analytics partners

🛍 How We Use Your Information

We use your information to:

  • Fulfill and manage your orders

  • Process payments and refunds

  • Send transactional or promotional communications

  • Provide customer service

  • Detect fraud and secure your account

  • Improve website functionality and user experience

🍪 Cookies & Tracking

We use cookies to:

  • Remember your preferences

  • Improve website functionality

  • Run analytics and advertising

You may adjust your browser settings to refuse cookies, but this may affect how the Site functions. For details on Shopify cookies, visit shopify.com/legal/cookies.

🔒 How We Share Your Information

We may share your data with:

  • Trusted service providers (e.g. payment, shipping, IT)

  • Business and marketing partners

  • Legal authorities, if required

  • Affiliates or successors in case of a business sale or restructure

We do not sell or rent your personal information.

🇦🇺 Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request what data we hold

  • Correction: Update inaccurate data

  • Deletion: Ask us to delete your data

  • Portability: Request a copy of your data

  • Objection: Limit or object to certain processing

  • Withdraw Consent: Revoke consent where applicable

Australian Customers:
We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). You have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if unsatisfied with our response.

To exercise your rights, please email support@deskzen.com.au. We may request verification before proceeding.

🧒 Children's Data

Our Services are not intended for children. We do not knowingly collect data from individuals under 16. If you believe a child has shared data with us, please contact us.

🌏 International Users

Your data may be processed outside your home country. If transferred from the EU or UK, we use appropriate legal safeguards such as Standard Contractual Clauses.

📬 Contact Us

If you have questions about this Privacy Policy or our practices, contact us at:
Email: support@deskzen.com.au
Mailing Address: 53 Sandalwood Drive, Narre Warren VIC 3805