Terms of service

📜 Terms of Service

Effective date: June 7, 2025

By accessing deskzen.com.au or placing an order with DeskZen, you agree to the following Terms of Service. Please read them carefully before using the Site or purchasing from us.

1. General

DeskZen is an Australian-owned online store offering curated home office products through a trusted network of local suppliers and third-party fulfillment partners.
We reserve the right to modify these terms at any time. Updates will be published on this page with immediate effect unless otherwise stated.

2. Orders & Payment

  • All prices are in Australian Dollars (AUD) and include GST where applicable.

  • Payments are securely processed via Shopify Payments, PayPal, or other trusted gateways.

  • We reserve the right to cancel or refund any order in cases of:

    • Stock unavailability

    • Pricing errors

    • Suspected fraudulent activity

3. Shipping

  • We offer free standard shipping Australia-wide.

  • Estimated delivery time is 7–15 business days, depending on location and supplier warehouse.

  • Some items may ship separately in multiple parcels.

For full details, see our Shipping Information.

4. Returns & Refunds

  • Returns are accepted within 30 days of delivery if items are unused and in original condition.

  • Exclusions apply to digital goods, personalised items, and hygiene-sensitive products.

  • Customers are responsible for return shipping unless the item is defective or incorrect.

Full return details are available in our Returns Policy.

5. Product Descriptions

We aim to provide accurate product descriptions, images, and specifications.
However, minor variations in colour, finish, or dimensions may occur due to:

  • Manufacturer differences

  • Screen display settings
    We do not warrant that all product content is completely error-free.

6. User Responsibilities

You agree to:

  • Use this website lawfully and respectfully

  • Not attempt to introduce malware, interfere with our systems, or gain unauthorised access to user or company data

7. Limitation of Liability

To the fullest extent permitted by law, DeskZen is not liable for:

  • Indirect, incidental, or consequential damages

  • Losses arising from use or misuse of our products or services

Your statutory rights under Australian Consumer Law remain unaffected.

8. Governing Law

These Terms are governed by the laws of Victoria, Australia.
Any disputes will be handled through the appropriate courts in Victoria in accordance with Australian consumer protection legislation.

9. Contact Us

If you have questions about these Terms, reach out at:
📧 support@deskzen.com.au